Q&A
Find the answers you need concerning the work of this website as well as the workshop in general.
We love your questions so please feel free to send more! Not only you will get the answers, but others may get the needed information faster as well. We are in this together!
Questions are creative acts of intelligence.
Francis Kingdon Ward
I am interested in/wondering about/having trouble with:
Account, Payments & Downloads (8)
On or website we use PayPal as it is the most convenient way to send and receive any types of payments at this point. Don’t worry, you don’t need a PayPal account to make donations! They make it easy to pay using credit or debit cards as well. Also, we already accept usual card payments as well as GooglePay, ApplePay and even Crypto.
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- Find the recipe you want to recreate on this website or my Instagram account. If you see the dessert you want on Social Media and cannot find it in our store – send your request to [email protected]
- On the left side of the workshop page, there’s a menu where you can choose a different currency if you wish.
- Add all the recipes you want into your shopping bag and press the checkout button. In case you are our Patron or you shopping with the Gift Card, please don’t forget to use your discount coupon code!
- Check your email as there should be a letter from us with all the links to the recipes!
- Download the file /-s.
- Read the recipes through and make sure you understand the text perfectly.
- If you have any questions visit Tips&Tricks and Q&A sections on this website (don’t hesitate to contact us if you cannot find the answer: you can do it through any social media platform or email.
- Follow the instructions in the recipe file. Never panic! If you think that something is wrong make sure you read and understand the instructions.
- Be patient with yourself! Don’t forget you are creating a masterpiece!
- Have fun creating and share your creativity and inspiration with others! (You can tag your work with @sweetartworkshop on social media and get mentioned in @marijacrow account.)
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On this website, we sell only digital products. Every PDF file you purchase at this store is an instant digital download that will be available to you immediately after the payment. You will receive a link to a high-resolution PDF file (300 dpi) in A4 format to your email address. No physical recipe print will be shipped with this purchase! Also, you will be able to access all the files in the Downloads section of your account on this website.
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Once you have completed the payment, wait for the confirmation email. The link should be right there! You will have the same link added to the Downloads section of your account page on our website. Sometimes the system fails to log you back in but it can be resolved by changing your password.
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Unfortunately, the additional 15% fee (not really a VAT, but a reduced tax) is calculated per every sale. It is the tax we have to pay in the country we are located at this point in order to keep this workshop going.
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Although most of the email servers are suitable for our service, some do not accept the letters we send. Check the spam folder of your email box and if the link is not there contact us as soon as possible! Also, you can always visit the website and check the Downloads section in your account – all your recipes should be available there.
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No, refunds and exchanges are not available, due to the digital nature of products. All orders are considered final once payment is made.
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Some users cannot log in or make payments after they register their account.
If you cannot make a payment:
Try to log out, then log in again. You may need to change your password.
If you cannot log in:
Press Lost your password? and modify your account.
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Sharing & Copyright (1)
Terms of Use
- You may print as many copies as needed after your purchase – for personal use only.
- The file may not be shared (by email, file sharing websites or any other means) or given away. The file is meant for use by the purchaser only for personal use.
- Purchased files may not be resold in digital or physical form.
- Purchased files may not, under any circumstances, be used to create products meant for digital or physical sale.
- Files may not be used on any website, blog, social media, etc. The full resolution file may not be uploaded to any blog or website.
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Workshop & Recipes (5)
The recipes that we share are the instructional material that we never meant to give away to people who don’t intend to put their effort and time into making the quality product we would like to see as a result. Our philosophy “quality over quantity” is simply a filter that keeps our client base neat and clean. More to that, as the statistics show, none of the recipes we shared for free was actually used because usually, people don’t value what they get for free. And those who are really passionate and willing to bring the quality product with pure intentions into the world, don’t mind the price as they know it’s just the tip of the iceberg of what they actually need to put into their creation.
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- Find the recipe you want to recreate on this website or my Instagram account. If you see the dessert you want on Social Media and cannot find it in our store – send your request to [email protected]
- On the left side of the workshop page, there’s a menu where you can choose a different currency if you wish.
- Add all the recipes you want into your shopping bag and press the checkout button. In case you are our Patron or you shopping with the Gift Card, please don’t forget to use your discount coupon code!
- Check your email as there should be a letter from us with all the links to the recipes!
- Download the file /-s.
- Read the recipes through and make sure you understand the text perfectly.
- If you have any questions visit Tips&Tricks and Q&A sections on this website (don’t hesitate to contact us if you cannot find the answer: you can do it through any social media platform or email.
- Follow the instructions in the recipe file. Never panic! If you think that something is wrong make sure you read and understand the instructions.
- Be patient with yourself! Don’t forget you are creating a masterpiece!
- Have fun creating and share your creativity and inspiration with others! (You can tag your work with @sweetartworkshop on social media and get mentioned in @marijacrow account.)
You must log in to post a comment.
The easiest way to get the explanations or answers to all of your questions at once is to write the whole list down and send it to [email protected]. We are always happy to help!
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No, we do not have a published book with all the recipes yet and we are still working on filling the workshop with new materials. However, on your request, we may add a printable recipe bundle to the store as one of the items you can purchase. If you are interested, send your request to [email protected].
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Most of the time we use a so-called Platinum (or 250 bloom) granulated gelatin and the right amount of water (or other liquid) for it to bloom properly. If you are using gelatin sheets keep in mind that the liquid is needed to acquire the right texture!
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